Greta Duck Down Jacket

FREE Worldwide Shipping

All packages shipped out will be via a trackable method. Once our shipping company forwards the tracking number to us, we will in turn send you the tracking number via email. Please see below for the estimated shipping times to your country/region.

Estimated shipping times:

1. a) United States, United Kingdom, Canada, Spain, France, Korea, Taiwan, China, Japan, Singapore, Malaysia, Australia/New Zealand ~ 10 to 25 business days.
2. b) Brazil, Mexico, Venezuela, Norway, Sweden, Denmark, Finland, Netherlands, Germany, Philippines, Indonesia, India, Turkey, Saudi Arabia, Jordan, Bahrain, United Arab Emirates, and to all other countries ~  to 20-30 business days.
3. c) Lebanon, Colombia, Dominican Republic, Kuwait, Russia, South Africa ~ 20 to 49 business days.

Important note: Please note that all estimated shipping times stated are based on normal conditions. Every once in a while, we do experience heavy international shipping volumes, especially during the holiday seasons. Also, do note that customs in some countries do take longer times to clear and scan incoming packages, which explains the difference in the estimated shipping times stated above.

Express Shipping by DHL, FedEx, Aramex, UPS, or equivalent (6-13 days):

For inquiries on upgrading your order to express shipping, please send us an email at support@sunsetfashionla.com  immediately after placing your order with us and we'll respond to you with a quote and invoice for online payment. Do note that shipping by the express method costs about US$30-$50 per item, depending on the country it is being shipped to.

Order Processing times:

Please note that Order processing time must be added to shipping times, to get the total time taken for you to receive an order upon placing it. Order processing time is between 3-5 business days and is used to check your order for quality assurance, packing, printing of shipping labels, and forwarding it to our shipping company for dispatch.

Order cancellations
We will not be able to cancel orders once it has begun to be processed. As a general rule of thumb, if you do not email us within 5 hours of placing an order, there is a high chance that we will not be able to cancel it. Nonetheless, do drop us an email at support@sunsetfashionla.com as soon as possible if you would like to cancel your order.

Orders that are unable to be delivered

All packages that are refused, unclaimed from the local post office, undeliverable as addressed because you input the wrong name or address when you placed your order, will not be our responsibility. We reserve the right to charge a restocking and shipping fee of 30-50% of an item's value if that happens. So please do remember to check your address carefully when you place an order. :)

Separate packages

If your received package seems to be missing any items, please do not worry! We do ship orders in multiple/separate packages every now and then, due to weight restrictions and also to facilitate faster shipping once an item is located in our warehouse. Simply drop us an email at support@sunsetfashionla.com  and we'll take care of it right away. :)

Order Tracking

Once your order ships out and our database is updated with your online tracking number, we'll send you an email with the online tracking information which you can use to track your package. If 6 business days have passed and you still have not received this email from us, simply drop us an email at support@sunsetfashionla.com and we'll check it out for you right away.

*Shipping time may increase due to COVID19 in some cases by extra 30 days 

Returns & Refunds Policy

We consistently strive to provide top-notch quality, and we acknowledge that on rare occasions, you might need to exchange or return certain items.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Regrettably, we cannot address any concerns beyond this timeframe. SunsetFashionLA takes pride in offering a fair and reasonable return & refund policy, all aimed at ensuring you have a delightful shopping experience with us.

• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
• We only accept a return of items distinctly different from the description. All other items can be returned for a store credit, subject to a 10% restocking fee.
• Only regular-priced items may be refunded. Discounted items are final sale.
• We cannot provide refunds for gift cards, accessories, lingerie, and swimwear.
• If you ordered the wrong size, color, or style, we will not be able to make the return. Please look at the size chart specified on the website while placing an order. Size charts vary based on the product.

To start a return, you can contact us at support@sunsetfashionla.com. Please specify what is being returned, state the reasons why you want to return the items, and include images for support that show the item’s condition. It's important to note that shipping costs are not covered by SunsetFashionLA when sent back. The credit card fees also cannot be refunded.

Please, do not return the items to the address on a parcel, it is not the address for return. Our return address is in Los Angeles, CA. Items sent back to us without first requesting a return from Support will not be accepted and we won’t issue a refund.  

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. If you receive a damaged/incorrect item, we will ship you a new one.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@sunsetfashionla.com.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and you will receive a store credit in a form of a Gift Card for the amount of your order less a 10% restocking fee. For damaged items, the refund will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note that we cannot refund shipping and credit card processing fees.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@sunsetfashionla.com.