Returns & Refunds Policy
We consistently strive to provide top-notch quality, and we acknowledge that on rare occasions, you might need to exchange or return certain items.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Regrettably, we cannot address any concerns beyond this timeframe. SunsetFashionLA takes pride in offering a fair and reasonable return & refund policy, all aimed at ensuring you have a delightful shopping experience with us.
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
- We only accept a return of items distinctly different from the description. All other items can be returned for a store credit, subject to a 10% restocking fee.
- Only regular-priced items may be refunded. Discounted items are final sale.
- We cannot provide refunds for gift cards, accessories, lingerie, and swimwear.
- If you ordered the wrong size, color, or style, we will not be able to make the return. Please look at the size chart specified on the website while placing an order. Size charts vary based on the product.
To start a return, you can contact us at firstname.lastname@example.org. Please specify what is being returned, state the reasons why you want to return the items, and include images for support that show the item’s condition. It's important to note that shipping costs are not covered by SunsetFashionLA when sent back. The credit card fees also cannot be refunded.
Please, do not return the items to the address on a parcel, it is not the address for return. Our return address is in Los Angeles, CA. Items sent back to us without first requesting a return from Support will not be accepted and we won’t issue a refund.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. If you receive a damaged/incorrect item, we will ship you a new one.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and you will receive a store credit in a form of a Gift Card for the amount of your order less a 10% restocking fee. For damaged items, the refund will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note that we cannot refund shipping and credit card processing fees.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.